Help & Support Allergen Intelligence Knowledgebase Print Station Troubleshooting
Android Print Station - Basic Troubleshooting
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Android Print Station - Basic Troubleshooting

For any issue in the Print Station on Android there are a few basic steps to try before logging an issue with support.
 
For issues connecting to a Bluetooth printer please also look at the Bluetooth Printer Troubleshooting article as well as this article.
For issues with incorrect printing (alignment, etc) also look at the Printer Media Calibration article as well as this article.

NOTE: Some of these steps will require you to sign in to the Print Station again using your app token.  Please make sure you have this before continuing.


Restart the app:
Force quit the app by tapping the three vertical lines on the navigation bar to see all currently open apps, then swipe up on AI Print Station to force close the app.
 
Clear app data:
Navigate to:
  • Settings (tablet settings, not app settings) > Apps > AI Print Station > Storage
  • Tap on both "Clear data" and "Clear cache".

Restart the device(s):
Restart the tablet by holding the power button and the volume down button simultaneously. The device will power off and reboot. Let go of the buttons when you see the screen power on again.

Power off the printer + disconnect the power cable from the rear of the device, wait 30 seconds, and power on again.

Reinstall the app:
Delete the AI Print Station app by long pressing the app icon on the home screen and selecting "Remove".
Re-download the app from the Google Play store.

Check tablet connectivity:
Navigate to Settings (tablet settings, not app settings) > Connections > Wi-Fi and confirm that the tablet is connected to the "aiwifi" network.
Check internet connectivity is working by browsing to any web page (eg: google.com) from the tablet's built in web browser.

Check to see if your issue has been resolved after every stage of the troubleshooting steps. If your issue persists, please log a new ticket with the support team by clicking "+ New Support Ticket" at the top of this page.

TIP: Please gather as much information about your issue as you can before contacting support as this will help us deal with your issue as efficiently as possible.

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